Successful Collaboration with Autodesk and Peter Rogers!
Updated: Nov 29, 2021
In The Beginning…
In late 2019, we had been using software that wasn’t enabling us to create and manufacture in the way we needed to as metal 3D printers. Following previous industry connection our Workshop Manager, Phil Owen, was able to contact Peter Rogers, Additive Manufacturing Product Specialist and have a conversation.
Fusion 360 with Netfabb® software offers a complete toolset for design and implementation for additive manufacturing. It streamlines workflows and automates processes around 3D print preparation. The software also includes access to Fusion 360, Fusion 360 Team and additional capabilities through Fusion 360 Additive Extensions.
What Do We Need To Do?
For the comparison of software, parameters needed to be set up so we could provide feedback to Peter so that’s exactly what we did.
Issues were resolved in a timely manner and Phil received the support he needed, and quickly. It was important to find software that was compatible with our business as a service bureau.
Our aim is to enable our clients to send different file types - within a range - that we can use allowing them the flexibility to use the software they have.
During 2020 and leading up to the Netfabb software launch, Peter and his team connected with Phil via Zoom meetings. Issues were discussed and the interlink between Fusion 360 and Netfabb.
This allowed Autodesk to see what our challenges were and how we needed the software to work for many different types of parts from many different industries.
We are still in the process of refining features - this improves workflow and we have a great relationship with Autodesk. Through monthly roundtables, we have a great back-and-forth to learn more about how to use existing features and provide accurate input. This helps the Autodesk team to make the right tools to tackle the wide range of complex challenges we face working with a large variety of customers.
This process and where we are at today has greatly enhanced our client service and end product results. It has allowed us to continuously build upon both our knowledge in an industry that is still very much developing and work alongside a company that also wants to collaborate. A win-win situation all round!
I posed a few questions to Peter Rogers - Autodesk:
What was the initial communication about and had you had contact with Phil previously?
I had been in contact with Warwick (RAM3D CEO) several times and he suggested that I chat with Phil to get into more detail. Phil was incredibly busy and when we finally arranged a meeting - I believe the first conversation was around how busy he was and how we can work together to help him reduce some tedious manual work and give him a few more hours back per week.
This was of course well received, and after going through his existing workflows, we quickly found some automated workflows that would help him overhaul several steps he had with his existing solution.
How was the issue approached?
Even though we are providing a consistent software to all of our customers, every single company we work with has different processes and procedures. The first step is for us to better understand how and why things are done. From there we develop a structured process that can be automated and improved. Phil’s thorough knowledge of all the steps in their workflow made working with him very easy and his desire to implement new methods incredibly quickly really helps us to iterate the development process because the feedback is almost faster than we can develop. This communication loop is the real key to our joint success.
How was this situation different from others you may have had before?
Phil’s desire to test things out as soon as they are ready to go, really speeds things up.
He will give us feedback on Monday, we will have a solution in a developer build for him on Wednesday and a part using these updates will already be in the machine on Thursday.
This kind of turnaround is unprecedented and helps both of us achieve things we didn’t believe would be possible.
Which software package/s were involved?
Phil has been actively using the Netfabb and Fusion360 products.
Was the process smooth or were there a few hurdles?
The process has been running smoothly thus far. Timezones are a slight challenge, bringing NZ and our German developers together, but we have made it work.
How has this affected your development?
RAM3D have a constantly developing customer base and with each new project, new challenges arise. By working directly with the team and getting feedback on how we can overcome the challenges, it not only helps with existing projects but can be implemented in new projects as well. It is not limited to one issue, but is a constantly evolving relationship.
What was the outcome and your thoughts about how RAM3D work? How has this outcome and relationship benefited both parties?
RAM3D are incredibly knowledgeable with the additive process which is well known, but their team is also very experienced in design and post processing. This well-rounded breadth of capability helps us to discuss broader uses of certain existing capabilities.
The ease of collaboration is very attractive for our teams to work with, as it feeds into a deeper, win-win relationship. Our teams are getting deeper insights into challenges we can build solutions for and Phil has been empowered with the best and most up-to-date solutions on the market.
Get in touch if you want to find out how we can collaborate with you...